Shipping policy

At Toy Store Customs, we want your order to arrive safely and on time. We offer free shipping on all eligible orders within the United States. We currently do not offer international shipping.

Shipping Areas

We currently ship within the United States only, including eligible residential and business addresses.

International shipping is not available at this time.

Free Shipping

Free standard shipping is available on orders shipped within the United States. No additional shipping charge will be added for our standard shipping service.

Processing Time

Orders are typically processed and prepared for shipment within 2–3 business days after payment has been successfully received.

Processing may take slightly longer during holidays, weekends, promotional periods, or periods of unusually high order volume.

Transit Time

After your order has been processed and shipped, standard delivery typically takes approximately 3–5 business days.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Total Delivery Time

The estimated total shipping time is:

2–3 business days processing + 3–5 business days transit = approximately 5–8 business days total.

Please note that the 5–8 business day estimate begins after an order has been successfully placed and may vary depending on circumstances beyond our control.

Order Tracking

When tracking information is available, it may be provided after your order has been shipped. Please allow some time for the carrier's tracking information to become active after the package enters the carrier's system.

If you have not received your order within the expected delivery timeframe, please contact us with your order number so we can assist you.

Shipping Delays

While we work to ship orders within the estimated timeframe, delays can occasionally occur because of:

  • Severe weather

  • Carrier delays

  • Holidays and weekends

  • Incorrect or incomplete shipping addresses

  • High shipping volume

  • Other circumstances outside our control

Carrier delays do not automatically qualify an order for a refund or cancellation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout. If an incorrect or incomplete address is provided, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but you cannot locate it, please contact us. We will work with you to determine the appropriate next steps.

For damaged packages, please keep the original packaging and provide photos when requested so the issue can be properly reviewed.

International Shipping

Toy Store Customs does not currently offer international shipping. Orders can only be shipped to eligible addresses within the United States.

Contact Us

If you have questions about shipping or your order, please contact us:

Toy Store Customs
Phone: +1 256-845-0301
Email: info@toystorecustoms.com
Address: 1206 Gault Ave N, Fort Payne, AL 35967, United States